FREE NZ WIDE DELIVERY | AUS FROM $10 DELIVERY

FAQ

CONTACT US

 

Have a question? We are here to help! We are available by email at hello@andsunday.com Monday-Friday 9 a.m.-5 p.m. NZ time, with the exception of NZ Holidays.  

Follow-up Responses: We aim to return your email within 24 hours.

 

SHIPPING FAQs

Where can you ship?

We can ship anywhere in the New Zealand, Australia, Canada & USA.

PLEASE NOTE: Due to the nature of our products, we cannot ship to a PO Box. 

Where is my package?

As soon as your package ships, we will send you a tracking number via email that you can use to track your order!

NEW ZEALAND SHIPPING 

What is your shipping policy in New Zealand?

Within New Zealand, we offer FREE SHIPPING!

PLEASE NOTE: Once you have placed your order, we cannot change the shipping method.  

When will my order ship?

Please allow 48 hours for your order to process and ship out. 

PLEASE NOTE: We do not do weekend deliveries.

 

PAYMENT

What payment types do you accept?

We accept Visa, Mastercard, American Express. We also accept PayPal

When will my account be charged? 

Your credit card or chosen payment method will be charged at the time of purchase. You will receive an email confirmation when your order is processed.

 

 

RETURNS AND REFUNDS

What's your replacement policy?

If you are having issues with your float, please reach out via our contract form or email us at hello@andsunday.comWe are happy to replace any defective float within 15 days of receipt. 

If you purchased one of our floats from one of our stockists, please make a note of it in your enquiry and we'd be happy to help you out! 

What's your return policy?

All unused items in original packaging (intact) received within 15 days of receipt will be fully refunded, less the cost of shipping. Customer is responsible for return postage. Return orders should be sent to the address below:

&SUNDAY
36 RUTHERFORD TERRACE

MEADOWBANK

AUCKLAND

NEW ZEALAND 

1072

 

We are only able to refund or replace floats with a manufacturing defect as necessary within 15 days of receiving your order.

PLEASE NOTE: The return process usually takes one to two weeks, factoring in the time it takes to receive the package at our warehouse and for the refund to hit your account. We will send out an email confirmation when your refund has been processed.

When can I expect my refund?

Once we have received the returned item(s), we will issue a refund for the order -- less the cost of shipping -- to the credit card used for the purchase within 48 hrs.



FLOAT ISSUES

My float will not stay inflated, help!

We are sorry to hear that you are having an issue with your float! Our first suggestion is inflating one more time and ensuring that all the valves are fully closed as those can be tricky sometimes. When people reach out with "slow leak" issues, it is often just an issue with the valve being fully closed and tightened.

It’s totally normal for a pool float to slowly lose air over an extended period of time. But if the air loss is sudden, please contact hello@andsunday.com for further assistance.

My float has a hole, what should I do?

We recommend patching the holes with the PVC patches that are included in all &SUNDAY float boxes. If you need new patches, you can purchase them at most sporting goods stores or from Amazon (free shipping!).

 

FLOAT CARE & USE

What is the recommended age for &SUNDAY floats?

 Ages 6+ for our kids range and 12+ for our oversized adults range. &SUNDAY floats are not a life saving device. Do not leave children unattended while in use. 

Inflation and set-up:

Step 1:Unfold and lay your float on a flat surface, clear of any sharp objects that could puncture your float.

Step 2:Fully open all air chambers.

Step 3:Using an inflation device, inflate each chamber.

  • Dual-action valves: inflate and deflate in a matter of minutes!
    1. Ensure all dual-action valves are open and pulled out of the float body
    2. Insert black mid-valve into the clear valve base. Ensure black mid-valve is fully inserted.
    3. Insert any standard inflation device into the black mid-valve, hold firmly and inflate.

Tip: Insert a hair dryer (COLD AIR ONLY) directly into clear valve base to inflate!

 

Important Inflation Notes:  Inflate your &SUNDAY float slowly until most of the wrinkles in the float material are gone. Please note, there will still be wrinkles on the float when fully inflated, do not over-inflate to attempt to remove the wrinkles. When inflated, the air chambers feel firm to the touch. Do not over-inflate until hard. We recommend a foot pump or electric inflatable air mattress pump to inflate your float.Do not use air compressors or compressed air to inflate. Use of an air compressor or over-inflation can rupture the product beyond repair and voids any warranty.

Important Air Temperature Notes: Changes in air temperature will cause air to expand or contract. This can cause serious damage to your float. Please use caution when leaving your float in direct sunlight as the sun will heat the float and cause the air to expand. You may need to release air from your float if your float is hot. Conversely, you may need to add air to your float when in-contact with cold water or if left outside overnight.

Deflation: Dual action valve: Simply pull the entire valve out of the float body and air will escape the float.

Maintenance:Your float with last with proper maintenance. After each use, please remove from the water and rinse with fresh water. Ensure float is completely dry. Deflate until flat, fold and store.

Repair: &SUNDAY floats are made with extra thick material to ensure the best floating experience. If your &SUNDAY float is punctured, identify the puncture location. We recommend patching the leak with the patch included in the &SUNDAY box. When deflated, clean the float around the puncture and ensure the area is completely dry. Peel the clear repair patch and apply directly over the puncture. Press firmly and smooth to set the repair patch to the float.

If your float has a slow leak, inflate your float one more time and ensure all the valves are fully closed. 

Store: Store your deflated &SUNDAY float in a cool, dry place with no UV exposure to protect against sun damage.   

 

COUNTERFEITS

All &SUNDAY floats are original copyrighted designs, designed in Auckland New Zealand.  &SUNDAY is the only manufacturer of these floats. We vigorously defend and protect all &SUNDAY Intellectual Property.